FAQ

GENERAL

​​

IS MY PHOTO GOOD ENOUGH FOR THE PORTRAIT?  

Visit the photo guidelines for clarity. If in doubt, email your photo to dariavlass@outlook.com and we'll provide you with feedback.

 

HOW DO I LEAVE A REVIEW?  

Once you receive your order, we'll send you a review request. Another option to do this is to visit the customer review page. Thanks in advance for your time.

​

DO YOU ACCEPT CUSTOM PROJECTS?  

YES! You can always order a custom artwork. For more details, get in touch with us at dariavlass@outlook.com.

​

DO YOU HAVE A MAXIMUM NUMBER OF PEOPLE OR ANIMALS THAT YOU CAN DRAW IN ONE PORTRAIT?  

There's no actual limit to the number of people or animals in a single artwork. You can have it done with as many people as you want. However, keep in mind that the more objects there are in the portrait, the smaller the figures will be and the less detailed they will be. Therefore, having more than 20 people in a single work is challenging, but not impossible.

​

WHAT FRAMING OPTIONS DO I HAVE?  

There are two options. Your painting will arrive rolled up in a protective art tube or framed. Choose a frame for your painting, and it will arrive ready to hang. You will see the framing selection while submitting your order.

​

MAY I PICK A DIFFERENT BACKGROUND?  

Yes! You can select a background color (white, grey, black) for free while submitting your order. Other custom backgrounds are also possible but for an extra fee.  

​​​​

ORDERS & PAYMENTS

​

IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER ONCE IT IS PLACED?  

You have time to modify your order before we start to draw it, we will notify you about it via email. You have 60 minutes post-purchase to initiate cancellations by contacting us at dariavlass@outlook.com.  

​

CAN I PAY CASH WHEN MY ORDER IS DELIVERED?  

At the moment, we do not offer cash payment upon delivery of your order, but you can choose from any of the electronic payment options.  

​

CAN YOU ADD OR REMOVE ITEMS IN MY PHOTO BEFORE DRAWING?

Yes, it is possible to add or remove items in the portrait, but this should be discussed before we start drawing. If you have any specific requests, please email us at dariavlass@outlook.com before placing your order. Adding extra objects to the portrait incurs an additional fee.

​

DO I HAVE TO PAY EXTRA FOR CHANGES?

You are allowed two free changes, any changes beyond that will incur an additional fee.

​

ARE THERE ANY EXTRA HIDDEN CHARGES OR SERVICE TAXES?

No, there are no hidden charges—what you see is what you pay!

​

WILL I GET A COPY OF MY INVOICE?

An invoice will be sent to the email address you provided when placing your order. If you haven't received it, feel free to contact us at dariavlass@outlook.com for further assistance.

​

PRODUCTS

​

CAN I CHECK MY PORTRAIT BEFORE YOU SEND IT?

For your approval, we will send you a preview of the portrait via email. Once you approve it, we will proceed with shipment.

​

WHAT MATERIALS ARE USED FOR ORIGINAL DRAWINGS AND PORTRAITS?

Pencil, charcoal and 250 g/m² paper are used to create the artworks and portraits.

​

DO YOU ONLY DRAW CUSTOM PORTRAITS OF PEOPLE?

You can order portraits of both people and animals, as well as other custom artworks and digital art.

​

MAY I SEND SEVERAL PHOTOS AND HAVE YOU COMBINE THEM INTO ONE PAINTING?

Yes, that is possible! We can combine them into one painting. Please contact us at dariavlass@outlook.com or fill out the form here, to explain how you would like the paintings combined.

​

WHAT SIZES ARE AVAILABLE?

There are standard sizes available for purchase, but you can also order a custom size by contacting us at dariavlass@outlook.com or by filling out the form

​

Standard Portrait sizes: 

8" x 12" / 20 x 30 cm
12" x 16" / 30 x 40 cm
16" x 20" / 40 x 50 cm
20" x 28" / 50 x 70 cm

​​​​​

IS IT POSSIBLE TO BUY A CHEAPER OPTION FOR PAINTINGS?​

Yes! Original drawings do have flat prices, but you can check their reproductions and buy them as ready-printed prints or as digital version.

​

SHIPPING & RETURNS

​

WHAT IS THE COST OF SHIPPING? DO YOU SHIP INTERNATIONALLY?

For Greece, we offer FREE shipping. For the US and Canada, there is a flat shipping fee of €30. Shipping to European countries costs €15. You'll see the shipping fee at checkout before confirming your purchase.

​

WHAT IS THE DELIVERY TIME?

We'll send a tracking number once your order is on the way to you. Shipping times vary depending on the location and time of year. Please check the Shipping Policy for more details.

​

CAN I RETURN MY CUSTOM PORTRAIT OR ORIGINAL DRAWINGS?

Due to the personalized nature of our service, we do not accept returns. However, we can handle returns on a case-by-case basis. We also do not accept refunds or replacements unless the item is damaged or lost in transit.

​

I RECEIVED A DAMAGED ORDER, WHAT DO I DO?

Please share pictures of the damaged product with us at our email: dariavlass@outlook.com. We will work to find a solution for this situation.